Utility staff manage the fleet — meters, alarms, commands, billing. End customers see their own consumption, bills and service requests. Same database, same audit trail, two different views.
End-to-end production. From order intake to truck dispatch.
Every operational step a manufacturing line touches lives in PMS — orders, production queue, batch moulds, finished-goods stock, customer portal, supplier handoffs, shipment tracking.
From late 2027 every product with digital elements sold in the EU has to comply with the Cyber Resilience Act. Smart meters are squarely in scope. We architected hardware, firmware and SaaS together — coordinated security posture, day one.
01
Coordinated vulnerability disclosure
Dedicated security@dualmicro.com inbox, SLA-bound triage, CVE coordination — the CVD process the CRA mandates, already running.
02
Secure-by-design firmware
Secure boot, signed firmware updates, hardware-rooted device identity. No default credentials, no debug ports left open.
03
Lifecycle security updates
Long-term update channel for the entire support window — patches delivered through the same OTA pipeline EMS uses for tariff updates.
04
Software Bill of Materials
Per-device SBOM in CycloneDX format, regenerated on every release, queryable from EMS. Vulnerability matches surface as alarms.
05
24-hour incident reporting
Detected exploitations propagate through the EMS alarm pipeline; CRA Article 11 reporting templates pre-filled, ENISA-ready.
06
Conformity assessment ready
Documentation pack per device class — internal control or third-party assessment, your auditor's choice.
